Breif Issue :

Issues Involved:

Responsibility of the Chairman and the CEO, GSTIN till the constitution of Public Grievance Committees (PGC)

Fact of the Case :

Petitioners had submitted that “IT Grievances Redressal Mechanism”, was required to deal with all kind of grievances, including individual grievances relating to the working of the GSTN. The respondents are in process of constituting Public Grievance Committees (PGC) at the local and Commissionerate level. Petitioner had also submitted that the respondents should clearly state that how and when the PGC would be constituted, what would be the structure and qualifications of the persons who would be part of the said PGC and also the mechanism that these committees would adopt to ensure that the grievances are adequately addressed and do not remain unaddressed. Petitioners had also submitted that various persons are raising tickets from time to time on issues with which they are confronted.