Objective (QUALITY COMPLAINTS AND TRADE DISPUTES
Exporters need to project a good image of the country abroad tpromoteexports.Maintainingan enduring relationship with foreign buyers is of utmost importance, and complaints or trade disputes, whenever they arise,need to be settled amicably as soon as possible. Importers too may havegrievances as well.
In an endeavour to resolve such complaints or trade disputes and to create confidence in the business environment of the country, a mechanism isbeing laid down to address such complaints and disputes in an amicableway.